Getting Started

Review Quiz

In this module, Getting Started, students will learn about getting started. This module will cover the basics of organization skills, resource management, better communication, and time management. This module will help students to manage their time more effectively, be better organized, improve communication skills, and empower themselves, all key aspects of being a successful and effective administrative assistant.

Getting Organized (I)

Demo 1

In this module, Getting Organized (I), students will learn about getting organized. This module will take a look at making the most of voice mail. Making the most of voice mail uses several key steps including, always being professional, using common courtesies, using notes for important issues, having a prepared greeting, and making your message short. The organization begins at your data entry points such as emails, voice mails, and interoffice mail.

Getting Organized (II)

In this module, Getting Organized (II), students will continue learning about getting organized. Now it's time to organize your environment to be more efficient. This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects. Keep frequently used materials on your desk, set up a landing area for new work, create a workflow pattern, and minimum personal effects help make an effective administrative assistant.

Managing Time

In this module, Managing Time, students will learn about managing time. In this module, we will discuss how to be a better time manager with some very simple behavior modification. We are all given the same amount of time each day, use it wisely. The work breakdown structure (WBS) document is the key tool, establish intervals of communication before and during the project, and distribute documents to the project team once they are complete.

Getting It All Done On Time

In this module, Getting It All Done On Time, students will learn about getting it all done on time. Ultimately, it is our job to deliver things on time. Prioritizing your work, staying on track, and accurate goal setting are essential elements to you being able to deliver your project or tasks on time. This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines.

Special Tasks

In this module, Special Tasks, students will learn about special tasks. As an administrative supporter, you will be tasked with organizing special tasks that will require precise organization and execution. This module will give you the basics of handling several special tasks that you may encounter. This module will also cover planning small meetings, including meeting objectives, required supplies, reserve a place or room, and notifying the attendees.

Verbal Communication Skills

In this module, Verbal Communication Skills, students will learn about verbal communication skills. Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization. Having sound verbal communication skills is essential in influencing those around you. This module will also cover how listening and hearing aren't the same.

Non-Verbal Communication Skills

In this module, Non-Verbal Communication Skills, students will learn about non-verbal communication skills. Our body language dictates much of what we are feeling inside. Understanding effective body language is essential for an administrative supporter in the process of building relationships through the organization. Body language comprises the majority of how we communicate and cannot be hidden, so it's important to learn how to use it to your advantage.

Empowering Yourself

In this module, Empowering Yourself, students will learn about empowering yourself. Being an administrative supporter leaves plenty of room for empowering yourself. Often times, you are expected to act independently, make decisions, and resolve issues with little or no guidance. Students will learn the importance of being assertive. Being involved, positive, brief, calm, and direct are important skills for the administrative assistant.

The Team of Two

In this module, The Team of Two, students will learn about the team of two. Working as a team with your manager is essential in keeping the lines of communication open and building rapport. A good and positive relationship with your manager is the foundation and support structure that gives you the ability to function independently. Key aspects when working with your manager are trust, communication, positivity, confidence, confidentiality, and being professional.

Taking Care of Yourself

In this module, Taking Care of Yourself, students will learn about taking care of yourself. As we come to a close on this course, a very important topic is yet to be taught. Many of us spend more hours at work than we do at home with our families. The work environment can be a source of well being or a source of stress and unhealthy living. This module will look at ergonomics, stress management, and dealing with a heavy workload in order to learn how to manage the work-life balance.

Administrative Support - Assessment

Master the fundamentals of administrative support with this free online course to become indispensable in the office.

Administrative Support

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Learning Outcomes

Group Dynamics

Understanding Team Design Characteristics

Roles and Teams

Team Leadership and Autonomy

Organizing Effective Teams

Team Roles and Responsibilities

Lesson Summary

In this module, you will learn about effective ways to manage groups and teams in the workplace. You will learn about using KASH to improve the team and how to resolve team conflict.

Corrective Action

Change

Tips for Interacting in the Workplace

In this module, learn how to take corrective action as a supervisor and how to prevent and handle a grievance. This module will also teach you how to manage change in the workplace.

Supervision Skills – Managing Groups and Employee Interaction - Assessment

Learn how to effectively manage common tricky situations in the workplace with this supervision skills course.

Supervision Skills – Managing Groups and Employee Interaction

This free online Supervision Skills course will teach you how to handle disagreements, arguments, and conflict at work. This course will teach you effective and tactful workplace management, including how best to deal with a variety of situations, take appropriate corrective action, and manage change in the organisation.  Start this free online course today to build on your skills as a current or as a future supervisor.

The Role of the Receptionist

Types of Receptionists

The Essentials of Communication

Practice Good Telephone Skills

Sending Formal and Informal Messages

In this module, you will be introduced to the role and duties of a receptionist. We’ll show you the types of receptionists and the differences between them. You’ll learn how to create a good first impression, how to communicate effectively, how to practice good telephone skills and how to ensure confidentiality when taking and sending messages.

Database Management and Booking Procedures

Administrative Procedures and Filing Systems

Security, Health & Safety Considerations

This module will teach you database management, including how to ensure confidentiality in database management and how to effectively handle reservations. You will learn about filing systems, routine administrative tasks that a receptionist should perform, and health and safety considerations at work.

Confidentiality

Meeting & Accommodation Arrangements

Organisational Skills & Time Management

Effective Business Communication

In this module, you’ll be introduced to the concept of confidentiality, why it is important and the consequences of breaching it. You’ll be taught the pre-arrangements to make to ensure that a meeting is successful. Upon that, we’ll teach you how to be organised and prioritise as well as how to carry out effective business communication.

Important of Technology in Reception Work

The Importance of Team Work

Reception Area Appearance

Receptionist Career Progression

To Sum It All Up: Reception Work Explained

In this module, you will learn how technology plays a crucial part in administrative work and the software packages that are useful to a receptionist. We’ll teach you teamwork and its importance and how to make a reception area look welcoming and professional. In addition, we'll show you a receptionist's potential future career paths.

Diploma in Reception Skills - Course Assessment

Learn how to perform the duties of a receptionist effectively in this free online office administration training course.

Diploma in Reception Skills

Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.

Listening and Communication Skills for Supervisors

Recruiting Employees

In this module, you will learn about effective communication and listening skills for supervisors to implement in the workplace. You will also learn about recruiting employee and the selection process.

Effective Hiring

Onboarding

Fostering Accountability

In this module, you will learn about communication skills needed for the different strategies for hiring employees. You will also learn about steps that help to welcome an employee into a new workplace environment.

Supervision - Effective Communication Skills: Final Assessment

Learn effective communication and listening skills for better supervision in the workplace with this free online course.

Supervision - Effective Communication Skills

This free online Supervision course will teach you about communication skills in a supervisory environment. As a supervisor, effectively communicating with your staff and understanding their concerns is vital. This free online supervisor development course will teach you about how you can improve your people skills, and how you can grow the confidence you need to conduct your work professionally and productively.

Introduction to Workplace Communication Basics

Written Communication Skills

In this module, you will be introduced to the benefits of excellent communication skills at the workplace and how to achieve them for your professional success.

Workplace Communication Basics - Assessment

Master the critical skills of excellent workplace communication in this comprehensive free online course.

Workplace Communication Basics

What do most great employees have in common? Having excellent communication skills is essential in today’s workplace and this course can show you how you can improve yours. You will explore verbal, non-verbal and written skills. You will take a comprehensive look at many aspects of communication, including effective listening, proofreading your writing work, choosing the suitable contact medium and improving grammar, punctuation and spelling.

Perception Process

Perceiving Others -1

Perceiving Others - 2

Perceiving and Presenting Self

Improving Perception

In this module you will learn about the perception process, how we perceive others, how we perceive and present ourselves, and how we can improve our perceptions. As we go through our daily lives we perceive all sorts of people and objects, and we often make sense of these perceptions by using previous experiences to help filter and organize the information we take in. The perceptions that we make of others and that others make of us affect how we communicate and act.

Negotiation and Working with Individuals - Part 1

Negotiation and Working with Individuals - Part 2

Problem Solving in Groups

Decision Making in Groups

Decision Making Techniques and Influences

Recognizing Stereotypes and Bias

In this module, you will learn about personality styles, working with individuals, negotiation, effective problem-solving, and decision-making in groups. In addition, you will learn how to recognize and avoid stereotyping and bias.

Conflict is Normal

Conflict and Interpersonal Communication

Conflict in the Work Environment

Conflict Management

Leadership and Conflict

In this module, you'll learn about conflict in groups, including its nature, impact on leadership, prevalence, different styles, and effective management strategies. The course will also cover workplace conflict resolution and developing a crisis communication plan.

Communication and Conflict Management - Course Assessment

This free management course shows how perception and negotiation are key parts of effective workplace communication.

Communication and Conflict Management

In this certificate course, you will learn about the role of perception in communication. In addition, you will understand what negotiation is and what the main techniques for group decision making and problem solving are. This course will introduce you to the main principles of conflict management in the work environment and the roles a successful leader plays in this process.

Role of a Business Administrator

Communication in Business

Planning Communication

This module introduces you to the basic equipment and skills needed to operate successfully in business, especially in a customer-facing environment. These skills will help you see the importance of the right equipment for the right job and the  right attitude for working with people. The necessity of correct communication styles is outlined.

Introduction - What is a Diary System?

Minute-Taking

Business Travel or Accommodation

Planning and Organizing Meetings

This module lools at key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be automated by using technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. also covered are also  how to organize and arrange a business trip or accommodation.

Business Administration - Communication and Planning - Assessment

Discover key business administrative duties, such  organizing meetings and business travel with this free online course.

Business Administration - Communication and Planning

This free online course in Business Administration - Communication and Planning, will teach you about some important administrative duties, and how to use various skills to deliver a quality service. You will cover everything from the effective use of technology in administrative tasks, communication skills in a business, organizing meetings, taking minutes to planning business travel and remaining within budget.

Understanding Organizational Behavior

Understanding How OB Research Is Done

Trends and Changes

This module gives you an overview of organizational behavior, which is defined as a systematic study of how individuals and groups act within the organizations where they work. As you read, think about how organizational behavior is related to organizational success. Also, look for some of the trends in organizational behavior (OB).

The Interactionist Perspective: The Role of Fit

Individual Differences: Values and Personality

The Role of Ethics and National Culture

In this module, you will be introduced to different kinds of people in the workplace. This section will highlight the differences you will see in the workplace and help you better understand these differences. You'll also learn about the concept of perception.

Trait Approach

The Basics of Power

The Power to Influence

Organizational Politics

Understanding Social Networks

Organizational behavior draws heavily from the study of management. In this module, you'll be introduced to several theories of leadership selection within organizations. You will also explore the role of gender diversity in leadership. Finally, you will have the opportunity to examine leadership and OB across cultures.

Work Attitudes

Work Behaviors

Motivation theories

Need-Based Theories

Process-Based Theories

In this module, we are going to look at the basic needs of employees in the workplace. As you go through this module, concentrate on the role of motivation in determining employee performance. You will also learn about motivational theories and how you can use these theories to improve motivation in your workplace.

Management of Teams

Barriers to Effective Teams

Whether you are working with a group or a team, there are several characteristics that successful groups and teams share, including proper group development, the establishment of guidelines and boundaries, leadership, and strong communication channels. In this module, you will learn about these topics and more.

Understanding Communication

Communication Barriers

Different Types of Communication and Channels

In this module, you'll understand the Radio Shack case, which exemplifies the wrong way to communicate bad news. Consider the message, as well as the medium that you would choose in this same situation. We'll also, take a look at the "communication freezers", words that essentially shut down effective communication within your workplace.

Leadership and Management in Organizations - Assessment

This free online course will take your skills from good to exceptional by learning crucial leadership principles.

Leadership and Management in Organizations

In this free online leadership certificate, you will learn the core fundamentals of organizations at a management level. We've covered five major Organizational Behaviour (OB) areas, including managing individuals, managing groups, theories of motivation, power and politics, conflict management, communications, and organizational change. Explore what an organization is as well as the history of organizational behaviour as a discipline.

What Is a Group?

Group Life Cycles

Life Cycle of Member Roles

Group Problem Solving

Business and Professional Meetings

Using Technology to Facilitate Meetings

In this module, you will be introduced to the concept of group communication and the many aspects involved. You will learn about the types of groups in the workplace, group member roles, life cycles, and problem-solving. You will also learn about business and professional meetings and the use of technology.

Teamwork

Leadership

In this module, Teamwork and Leadership, you will learn about teamwork and leadership. You will discover the principles for facilitating teamwork in a group. You will also learn about the types of leadership and the traits of a productive leader.

Group Communication, Teamwork and Leadership - Assessment

Learn how to establish and facilitate group communication in the workplace with this free online course.

Group Communication, Teamwork and Leadership

This free online group communication course will teach you the rudiments of group communication, group life cycles, member roles, and how to solve problems as a team in the workplace. With this course, you will study how to prepare for and conduct business or professional meetings effectively. You will also learn about teamwork and leadership in general. Begin this course today and build your group communication, teamwork and leadership skills.

Learning outcomes

Topic B - Always Be Your Best

Topic C - Always Be Your Best When Meeting and Greeting

Business Etiquette and Professionalism - First Assessment

In the module Principles of Professional Behavior students will learn what is 
etiquette, how to always be their best and how to be their best while meeting and greeting people.

Topic B - Planning for the Interview

Topic C - During the Interview

Business Etiquette and Professionalism - Second Assessment

In the module Interview Etiquette students will learn about the different types of interview questions, how to plan for the interview and what happens during an interview.

Topic B - Planning Conference Call Meetings

Topic C - Meal Meetings

Business Etiquette and Professionalism - Third Assessment

In the module Planning and Attending Business Meetings students will learn about the different types of meetings, how to plan for conference calls and participate in meal meetings.

Topic B - Instant Messaging

Business Etiquette and Professionalism - Fourth Assessment

In the module Electronic Etiquette students will learn about voicemail and instant messaging.

Business Etiquette and Professionalism - Fifth Assessment

In the module Multicultural Etiquette students will learn about the five steps to dealing with diversity.

Business Etiquette and Professionalism - Assessment

Learn about essential workplace etiquette and professionalism for navigating diverse work environments

Business Etiquette and Professionalism

Master the essential professional conduct needed to excel in any modern workplace. This course covers the core principles of business etiquette, from first impressions and professional greetings to navigating diverse workforces with multicultural competence. You'll gain crucial skills in planning and attending business meetings, handling various interview types, and ensuring flawless electronic etiquette across voicemail and instant messaging.

Intercultural Communication

How to Understand Intercultural Communication

Common Cultural Characteristics

Divergent Cultural Characteristics

In this module, You will be introduced to intercultural communication. You will learn how to understand intercultural communication and the common characteristics inherent in most cultures. You will also learn about divergent cultural characteristics.

Political and Legal Systems

Economic and Ethical Systems

Styles of Management

The International Assignment

In this module, you will learn about the political, legal, economical, and ethical systems practiced globally. You will learn about the styles of management categorized in the X, Y, Z theories. You will also learn about best practices for expatriates working or studying in new cultures.

Improve your international communication and learn how to navigate intercultural relations with this free online course.

International Communication and the Marketplace

This free online management course focuses on international and intercultural communication and relations. It explores various cultures and explains political, legal and economic systems. We then provide best practices for individuals experiencing new cultural environments to help you avoid misunderstandings as we examine common styles of management. This course can improve your intercultural communication and help you take a management path.